Abandoned checkout recovery compared
Miruto vs Montonio Order Rescue
Montonio is a good payment provider, and its Order Rescue emails shoppers who started a Montonio payment but never finished it. Miruto starts much earlier. It sees the shopper from the first product in the cart, knows where they came from and what went wrong, and talks to them by message, not one more email.
Where each one starts seeing the shopper
Order Rescue follows up only on shoppers who already reached the payment step and picked Montonio. Someone who left at the delivery field, or because a button did not work, never becomes a Montonio order, so Order Rescue never hears about them.
Montonio marks a payment abandoned after it has been pending for 30 minutes by default. Montonio Help Center
A message gets read. An email waits.
Inboxes are full of newsletters, receipts and other stores' reminders, and one more email is easy to miss. Miruto writes where people actually answer, and uses email only when there is nothing else.
Illustration. The first message on a phone line is plain text, the link comes after a reply.
It knows the story before it writes
Where the shopper came from, what they looked at, what they filled in, where they stopped and whether the page threw an error. A shopper who hit a bug gets help, not a sales line.
02It can answer back
Questions about size, delivery or payment get a real answer from your store's own data. A person can take over at any time.
03It never guesses about the customer
Order history is checked against paid orders by account, email and phone. If nothing is found, it does not claim this is a first order.
It also fixes the reason people leave
A reminder brings back one shopper. Fixing the checkout brings back everyone who would have left for the same reason.
From a live store
The checkbox nobody saw
On one store the “I agree to the terms” checkbox sat where shoppers did not notice it. They pressed Place order, got an error they did not understand and left. A payment-side tool never sees this: these shoppers never reach the payment page.
- SpottedMiruto saw the same error on the same step in many sessions.
- Proposed a fixIt moved the checkbox into view and made the message clear, and the owner approved it with one click.
- Orders came throughThe next orders went through and the same usability error has not been detected since.
Side by side
Montonio facts are taken from Montonio's own help center and API documentation, October 2026.
| Miruto | Montonio Order Rescue | |
|---|---|---|
| Starts watching | ●When the first product lands in the cart | ●When a Montonio checkout was started but not paid |
| Who is covered | ●Every cart and checkout, whatever payment method the shopper would have used | ●Shoppers who chose Montonio at checkout |
| What it knows | ●Traffic source and campaign, pages seen, cart, which fields were filled, where they stopped, code and checkout errors, device, verified order history | ●The unpaid order and its payment link |
| Channel | ●iMessage, RCS, WhatsApp (with opt-in) or SMS. Email only when there is no phone channel | |
| Message | ●A short personal message that refers to what actually happened, and a real conversation if the shopper replies | ●A reminder with a live, stock-checked payment link |
| Timing | ●You set the first delay, quiet hours in the shopper's time and the number of messages (2 by default) | ●About 30 minutes after abandonment, a second email after 24 hours |
| Finds why people leave | ●Yes. It flags checkout errors and usability problems and can install a fix you approve | ●No, it follows up on unpaid orders |
| Setup | ●Install the plugin and connect. Channels are switched on for you | ●Off by default, switched on in Ladu |
Questions
Do I have to stop using Montonio?
No. Keep Montonio for payments. Miruto works with any WooCommerce payment method, Montonio included. Just run one recovery tool for the same shoppers so nobody gets two follow-ups.
Isn't a direct message too pushy?
It would be without rules. Miruto has strict ones: quiet hours, two messages at most, stop in any words, no invented urgency. See how Miruto talks
What does it cost?
You pay only for orders Miruto brings back. Pricing
See what happens before the order
Install the plugin, connect your store and see your first sessions within minutes.